Privacy Policy

1. Introduction

Laurier Immigration Solutions ("we," "our," or "us") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our immigration services.

As a Canadian immigration consulting firm, we understand the sensitive nature of the personal information you entrust to us and are committed to handling it in accordance with Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA).

2. Information We Collect

Personal Information

We may collect the following types of personal information:

• Contact information (name, email address, phone number, mailing address)
• Immigration-related information (citizenship status, visa history, education, work experience)
• Identity documents (passport, birth certificate, marriage certificate)
• Financial information (bank statements, employment records, tax documents)
• Family information (spouse, children, dependents)
• Medical information (when required for immigration applications)

Website Usage Information

• IP address and browser information
• Pages visited and time spent on our website
• Cookies and similar tracking technologies
• Device information and operating system

3. How We Use Your Information

We use your personal information for the following purposes:

• Providing immigration consulting services and advice
• Preparing and submitting immigration applications on your behalf
• Communicating with government agencies (IRCC, provincial governments)
• Conducting eligibility assessments and consultations
• Maintaining client records and case management
• Sending updates about your case and immigration news
• Improving our services and website functionality
• Complying with legal and regulatory requirements

4. Information Sharing and Disclosure

We may share your personal information in the following circumstances:

• Government Agencies: With Immigration, Refugees and Citizenship Canada (IRCC) and provincial immigration offices as required for your applications
• Service Providers: With trusted third-party service providers who assist us in delivering our services (translators, document authentication services)
• Legal Requirements: When required by law, court order, or government investigation
• Professional Advisors: With lawyers, accountants, and other professional advisors when necessary for your case
• Consent: With your explicit consent for any other purposes

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encrypted data transmission and storage
• Secure file management systems
• Access controls and authentication procedures
• Regular security assessments and updates
• Staff training on privacy and security practices

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including:

• Active client files: Duration of service plus 7 years
• Completed immigration applications: 7 years after completion
• Website usage data: 2 years
• Marketing communications: Until you unsubscribe

7. Your Rights

Under Canadian privacy law, you have the right to:

• Access your personal information in our possession
• Request correction of inaccurate information
• Withdraw consent for certain uses of your information
• Request deletion of your information (subject to legal requirements)
• File a complaint with the Privacy Commissioner of Canada

8. Contact Information

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on our website and updating the "Last updated" date.